Have you been contacted by JRA Research?

JRA Research is commissioned by a wide range of organisations to carry out a large number of research projects. If we have called or emailed you and you would prefer not to take part in any future research for us, please click below the relevant links below.  Requests will normally be processed within two working days.


To add your number to the list of numbers we never call, click here.


To add your e-mail address to the list of addresses we never contact, click here


FAQ's

Please find below answers to some of the common questions we are asked regarding our telephone research.
1. You called me recently and I have further questions or a complaint regarding that contact or would like to prevent further calls to my telephone number.
2. Where did you get my telephone number from?
3. My telephone number is registered with the Telephone Preference Service (TPS) and / or BT Privacy service to stop cold calls so why are you calling me?
4. Why is my opinion important?
5. Why am I being asked questions about my age, children and income?
6. If I take part in a survey for you will someone try and sell me something?
7. Can I verify that JRA Research is a bona fide market research company?
 

 You called me recently and I have further questions or a complaint regarding that contact or would like to prevent further calls to my telephone number.

The telephone number we leave when we call will be: +44 (0)845 258 1660 or 0115 871 3925.  If we have contacted you recently, and you have any specific questions or complaints regarding our telephone contact with you please contact us on +44 (0)800 019 5111 Monday – Friday 09:15am – 17:15pm or email website@jraresearch.com. This email address can also be used to request that we cease any further future calls to your telephone number. Please include your telephone number in your email to assist us in dealing with your enquiry.


Where did you get my telephone number from?

On some studies your contact details will have been provided by the organisation that has commissioned the research. However, on most research conducted via the telephone, telephone numbers are generated using a process known as "random digit dialling". This involves generating a phone number by randomly adding the last set of digits to known valid area codes and exchange numbers to produce a telephone number. Other than the approximate geographical location of this number based on the area code and telephone exchange, nothing else is known about the number. We do this to ensure we reach a genuine cross section of the public.

 

My telephone number is registered with the Telephone Preference Service (TPS) and / or BT Privacy service to stop cold calls so why are you calling me?

It is a legal requirement under The Privacy and Electronic Communications Regulations (EC Directive) Regulations 2003 for companies or organisations that are making unsolicited calls (cold calling) for sales or marketing purposes to filter those calls against the TPS lists. There are no legal or regulatory requirements to filter unsolicited calls made for research purposes against the TPS. Our call to your telephone number was NOT intended to sell, market or provide any details for any goods or services in any way. Our call would have been made to request your participation in a genuine research study. In conducting these studies we are required to ensure that the individuals who take part are fully representative of the target audience being researched. To exclude individuals with TPS registered telephone numbers could bias the results and also deny you the opportunity of participating in this research, the results of which may impact policies or services you use.


Why is my opinion important?

We work for a wide range of clients including:

  • Major Charities: Commission research in their areas of interest to better understand peoples views and experiences.
  • Private sector organisations: Use research to understand how their organisations, products or services are perceived for example.
  • Public Sector bodies: Who use the research to shape future policy decisions

 

Why am I being asked questions about my age, children and income?

These screening questions help us identify the specific groups of people whose input can help the research. In some cases for example, we may be looking to speak with people in the 18 – 35 age group with children living at home with them. At other times, our recruiting quota may specify people in a higher or lower age group without children. Sometimes we need to recruit a set number of all these groups.
You may also be asked questions about how familiar you are with a specific product. For example, if we are researching soft drinks, we may ask you how much like or dislike a certain brand. Depending on your answers, you may not fit the criteria set for the project. If this is the case, we appreciate your time and hope we can contact you again.


If I take part in a survey for you will someone try and sell me something?
 At no time will we or our clients try and sell any product or service to you as a result of you taking part in any survey we conduct. Neither will your details be passed to another organisation for selling or marketing purposes.

 

Can I verify that JRA Research is a bona fide market research company?
Yes. To verify that JRA Research is a member of the Market Research Society (MRS), you can contact them on Free phone 0800 975 9596 or visit their website at www.mrs.org.uk. 

 

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